Shipping policy

Last Updated: August 20, 2026

Thank you for shopping with Ruvarstaki.

We know you’re looking forward to receiving your order, so we’ve made our shipping process as clear and straightforward as possible. Below you’ll find information about processing times, delivery estimates, tracking, order changes, and other important shipping details.

1. Order Processing

Once your order is placed, our fulfillment team begins preparing it for shipment.

Processing Time:
Approximately 3 business days

During this time, we review your order, prepare the products, and package everything for shipment.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

2. Shipping Time & Cost

Once your order has been processed and shipped, estimated delivery generally takes:

10–20 business days

Our standard worldwide shipping fee is:

$5.99 USD

The exact shipping charge applicable to your order will be displayed at checkout before payment is completed.

Please note that delivery times are estimates and may vary depending on your destination and shipping carrier.

3. Possible Shipping Delays

Occasionally, delivery may take longer than expected due to circumstances beyond our reasonable control, including:

  • Customs inspections or clearance

  • Carrier delays

  • Weather conditions

  • Public holidays

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

We appreciate your patience if your shipment experiences an unexpected delay.

4. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use your tracking number through the applicable shipping carrier or a universal parcel tracking service such as 17TRACK.

Please allow approximately 1–3 business days after receiving your tracking number for the tracking information to become active or display new updates.

Tracking may occasionally pause while your package moves between carrier facilities or international logistics centers.

5. Why Did I Receive Only Part of My Order?

If your order contains multiple items, they may occasionally be shipped separately.

This can happen when products are stocked at different fulfillment locations. Shipping items separately may allow part of your order to reach you sooner rather than waiting for every product to become available at the same location.

If your order is divided into multiple shipments, you may receive a separate shipping confirmation and tracking number for each package.

6. Order Changes & Address Corrections

If you need to:

  • Change your shipping address

  • Correct the recipient name

  • Update your phone number

  • Change the size, color, or quantity of an item

  • Request another order modification

Please contact us as soon as possible, preferably within 12 hours of placing your order.

Email us at:

support@ruvarstaki.com

Please include:

  • Your Order Number

  • The email address used when placing the order

  • A clear description of the change you would like us to make

Our fulfillment team works quickly, so we cannot guarantee that changes can be made once your order has entered processing or shipment.

We will make reasonable efforts to accommodate eligible requests received before fulfillment begins.

7. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may:

  • Leave a delivery notice

  • Attempt delivery again

  • Leave the package at a designated pickup location

  • Hold the package at a local postal facility or carrier location

If you miss a delivery, we recommend contacting the local shipping carrier using your tracking number.

Customers are responsible for providing complete and accurate shipping information and collecting packages where required.

Ruvarstaki may not be responsible for packages returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or failure to collect the package.

8. What If My Tracking Hasn't Updated?

If your shipment appears to be taking longer than expected, please follow these steps:

Step 1: Check Your Tracking

Review the date of the latest tracking update.

If there has been an update within the previous 7 days, your package may still be moving through the normal delivery network.

Step 2: Contact Us if Necessary

If your tracking information has shown no new activity for more than 7 days, please contact:

support@ruvarstaki.com

Include your Order Number and Order Email so our support team can investigate the shipment more efficiently.

9. Lost or Stolen Packages

We understand how frustrating delivery problems can be, and our team will assist where possible.

Lost in Transit

If tracking indicates that a shipment may be lost while in transit, please contact our customer support team.

We may work with the shipping carrier to investigate the shipment.

If the carrier confirms that your package was lost in transit, we will review your case and provide an appropriate resolution, which may include a replacement.

Packages Marked “Delivered”

Ruvarstaki is not responsible for packages that are lost or stolen after the shipping carrier confirms successful delivery to the address provided at checkout.

If your tracking status shows “Delivered” but you cannot locate your package, we recommend:

  • Checking around your mailbox, entrance, porch, or other delivery areas

  • Asking household members or neighbors

  • Checking with reception staff or building management

  • Contacting the shipping carrier for proof of delivery or additional details

  • Confirming that the shipping address provided at checkout was correct

We can provide available tracking information to assist with your carrier inquiry.

10. Where We Ship

Ruvarstaki serves customers in many countries and regions worldwide.

Depending on inventory availability, destination, and logistics requirements, products may be dispatched from different fulfillment centers or manufacturing partners.

In the uncommon event that we cannot ship an order to your destination, we will contact you using the information provided with your order.

11. Customs, Duties & Important Shipping Information

By placing an order with Ruvarstaki, you acknowledge the following:

Delivery Estimates

All processing and delivery timeframes are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs authorities, weather, transportation disruptions, or other events outside our reasonable control.

Customs, Duties & Taxes

International orders may be subject to:

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Local handling charges

  • Other fees imposed by destination authorities

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or standard shipping fee.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Ruvarstaki may not be responsible for packages that are lost, delayed, misdelivered, or returned because of incorrect or incomplete information supplied by the customer.

Delivered Packages

Once the carrier confirms successful delivery to the address provided with the order, responsibility for packages that are subsequently lost or stolen may rest with the recipient, subject to applicable law.