FAQ
Frequently Asked Questions (FAQ)
Welcome to the Ruvarstaki FAQ page. Here you’ll find answers to some of the most common questions about ordering, payments, shipping, delivery, order changes, and after-sales support.
If you can’t find the information you need, please contact us at support@ruvarstaki.com and include your Order Number and Order Email so our team can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
You can apply your discount code during checkout when paying with PayPal or a credit/debit card.
Please follow these steps:
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Select the product you would like to purchase and click “Add to Cart.”
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From your cart, proceed to checkout using the available payment option.
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On mobile devices, tap “Show order summary” to display the discount code field.
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On desktop, enter your discount code in the field shown on the checkout page.
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Apply the code and continue with your payment using PayPal, a credit card, or a debit card.
Q: What payment methods do you accept?
Ruvarstaki accepts a variety of secure payment methods, which may include:
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PayPal
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Visa
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MasterCard
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American Express
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Diner’s Club
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Most major credit and debit cards
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Apple Pay
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Google Pay
Available payment methods may vary by location and will be displayed during checkout.
Q: How much is the shipping fee?
Our standard worldwide shipping fee is generally $5.99 USD.
The final shipping fee may vary depending on your destination, order details, or active promotions. Any applicable shipping charges will be clearly displayed during checkout before payment is completed.
Shipping & Delivery
Q: Do you offer international shipping?
Yes. Ruvarstaki ships to customers in many countries and regions worldwide.
Depending on inventory availability and your delivery location, your order may be fulfilled from different warehouse or logistics partners.
Q: How long does shipping take?
Estimated delivery usually takes approximately 10–20 business days after your order has been processed and shipped.
Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, public holidays, or other circumstances beyond our reasonable control.
Q: How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number.
You can use this tracking number through the applicable shipping carrier or a universal tracking service such as 17TRACK.
Q: Why isn’t my tracking information updating?
Please allow approximately 24–48 hours after receiving your shipping confirmation for tracking information to become active.
It is also normal for tracking updates to pause temporarily while a package moves between carrier facilities, customs centers, or regional logistics partners.
Q: I only received part of my order. Why?
If your order contains multiple products, some items may be shipped separately from different fulfillment locations.
This can help reduce overall delivery time.
If your order is split into multiple shipments, each package may have its own tracking number.
Order Modifications & Cancellations
Q: Can I change my shipping address, recipient name, or phone number?
Please contact us as soon as possible at:
Use the subject line:
“Urgent: Address Change”
Please include:
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Your Order Number
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Your Order Email
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The complete and corrected shipping information
We will make reasonable efforts to update your order before fulfillment begins.
If the package has already shipped, we may no longer be able to make changes. In that case, you may need to contact the shipping carrier directly.
Q: Can I change the items in my order, such as size, color, or quantity?
Please email us as soon as possible at:
Use the subject line:
“Urgent: Order Change”
Please include:
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Your Order Number
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Your Order Email
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A clear description of the changes you would like to make
We can only accommodate changes if your order has not yet entered the fulfillment process.
Once processing or shipment has begun, modifications may no longer be possible.
Q: Can I cancel my order?
If your order has not yet been processed or dispatched, cancellation may be possible.
Please contact us as soon as possible at support@ruvarstaki.com.
A small handling or processing fee may apply where applicable.
Once your order has shipped, it can no longer be canceled.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry for the inconvenience.
Please contact us at support@ruvarstaki.com and provide:
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Your Order Number
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Your Order Email
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Clear photos or a video showing the damaged item
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A clear photo of the shipping label
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A brief description of the damage
Our support team will review your case and assist with an appropriate resolution.
Q: What if I believe my item has a quality issue or defect?
Product quality is important to us.
If you believe your item has a defect or quality problem, please email support@ruvarstaki.com and include:
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Your Order Number
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Your Order Email
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A clear description of the issue
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Photos or a short video showing the problem
Our team will review the information and assist you with the next steps.
Q: I received the wrong item or something is missing. What should I do?
Please contact support@ruvarstaki.com and provide:
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Your Order Number
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Your Order Email
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Photos or videos of the item you received
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Details of any missing or incorrect items
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A photo of the shipping label, if available
We will review your order and work to resolve the issue as quickly as possible.
Account & Communication
Q: I didn’t receive an order confirmation email. What should I do?
Please check your spam, junk, or promotions folder first.
If you still cannot find the confirmation email, contact us at support@ruvarstaki.com and provide the email address you used during checkout.
Our team will help locate your order and resend the relevant confirmation information where available.
Q: I haven’t received my tracking number yet. What should I do?
Tracking numbers are usually sent within 1–2 business days after your order has been processed and shipped.
If more time has passed:
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Check your spam or junk folder
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Confirm that the email address used during checkout is correct
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Contact us at support@ruvarstaki.com for assistance