Refund Policy

Last Updated: August 20, 2026

Thank you for shopping with Ruvarstaki. Customer satisfaction is important to us, and we are committed to handling order-related concerns fairly and efficiently.

If you experience any issue with your order, please contact us directly at support@ruvarstaki.com and include your order number and the email address used when placing the order so our team can assist you more quickly.

Please review our refund policy below.

General Policy

All sales are considered final.

We do not accept standard returns or exchanges unless:

The item arrives with a verified quality issue
The item arrives damaged
The product you receive is different from what you ordered

If you believe your order qualifies, please contact our customer support team before returning or disposing of any product.

Damaged, Defective, or Incorrect Items

We take product quality seriously.

If your item arrives damaged, defective, or incorrect, please inspect your order promptly and contact us within 7 days of delivery.

Email us at:

support@ruvarstaki.com

Please include:

Your order number
The email address used when placing the order
A clear description of the issue
Clear photographs or video showing the damage, defect, or incorrect item
Photos of the packaging or shipping label, if applicable

Once we receive the required information, our support team will review your claim.

Depending on the circumstances, an approved resolution may include:

A replacement
A partial refund
A full refund

All claims are reviewed individually based on the information provided.

Refunds

If a full or partial refund is approved, it will be issued to the original payment method used when placing your order.

Refunds generally appear within 7–12 business days after they are processed.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

If you have not received an approved refund after the expected timeframe, please contact your bank or payment provider first. You may also contact us for further assistance.

Exchanges

Ruvarstaki does not offer standard exchanges.

Replacement products may only be provided when:

An item is confirmed to be defective
An item arrives damaged
An incorrect product was shipped

Any replacement must first be reviewed and approved by our customer support team.

Unauthorized Returns

Please do not send any products back unless you have received specific return instructions and authorization from Ruvarstaki.

To be eligible for a refund, replacement, or other resolution, you must contact our support team and receive approval before returning an item.

Products returned without prior authorization may not be accepted and may not qualify for a refund or replacement.

Please note that our registered business address may not be the designated return warehouse. Do not send products directly to the registered address unless our customer support team specifically instructs you to do so.